In the sale and distribution of a tangibleitems, logistics plays a fundamental role: it constitutes the fulfillment of an obligation by one of the parties:the delivery in time and form agreed or according to law, which gives rise tothe birth of diverse and often complex rights and obligations.

In operations between companies or professionals, B2B, there is usually acontract (it is recommended) with theparticularities of the delivery and requirements of the seller (contractual oreffective shipper) to fulfill its commitments (order reception, lead time,quality level or  SLA) and, often the transport is undertaken by a third party that may have – with or without Contractual relationship with the shipper or the customer, but which does not usually have a relationship with both.

Thevast majority of problems and conflicts are due to the non-existence or lack of clarity of agreements.